Who we are

Our website address is: https://osoyooshbc.com.

Pro Builders Supply Ltd. (“Pro Builders”) operates Home Hardware Building Centres in the Kelowna BC, Penticton BC, Osoyoos BC, Olds AB and Canmore AB markets, supporting the full range of consumer and contractor home improvement needs.

At Pro Builders we understand the importance of your personal privacy. We have instituted policies and procedures to ensure that any personal information you provide to us, as a result of our relationship with you, will be treated with the utmost care and respect. We will treat your personal information just as carefully as we would treat our own. Please take a moment to review our privacy commitment to you.

Why we collect, use and retain your personal information

Pro Builders collects personal information about individuals in order to better manage its relationship with them. When you submit a form through one of websites, your name, email and/or phone number will be collected, in order for one of our staff members to contact you regarding your request or question.

We may also track your use of Pro Builders websites using common tools including cookies, google tag manager and floodlights. This helps us analyze the effectiveness of our advertising, and helps us determine the correct assortments and services desired by our customers so we can serve them better.

Collection of your personal information

Pro Builders will only collect information that is pertinent and necessary to manage your relationship with us. We will limit the collection and use of personal information to that which is required for valid business purposes, or to comply with legislation. We may ask for optional additional personal information to better target our marketing to suit your preferences.

How we collect your personal information

Where possible Pro Builders will collect your information directly from you, often directly through the management of your relationship with us.

Your consent is needed

Pro Builders will obtain your consent to collect, use or disclose your personal information. The method of obtaining this consent depends on the type of personal information being collected, used or disclosed. If there is a specific need to collect, use or disclose your personal information that is considered sensitive, we will obtain your express consent to collect, use or disclose that information. Your express consent may be provided in writing, verbally or electronically. Where you voluntarily give us personal information, we will consider your consent to be implied.

Should you decide to withdraw your consent allowing Pro Builders to collect, use, or disclose your personal information considered reasonable to fulfill the needs of our relationship, we may not be able to continue to provide you with the same benefits or services offered through the use of our website.

We will limit the use and disclosure of your personal information

Pro Builders will use and disclose your personal information in accordance with our privacy policy, for the purposes it was collected, for managing your relationship with us, or as required by law.

We will provide you with the opportunity to opt out of programs and services. You may do that when you receive a communication from us, or by contacting our Privacy Officer.

We do not give or sell any personal information to third parties for marketing purposes unless you have given express consent for us to do so.

We may disclose your personal information within our company, to affiliated companies, and to other companies or organizations that provide services on our behalf, whether upon our direction or the direction of a third party. We will only provide those companies and organizations the information required to deliver the service and will prohibit them from using that information for any other purpose. These companies and organizations with which we share your personal information are bound by appropriate agreements with Home Hardware Stores Limited to secure and protect your personal information.

We will limit the length of time we retain your personal information

Pro Builders will establish a retention period for all personal information collected. We will only keep your personal information on our records so long as it is needed for its identified purposes, or as required by law.

We will keep your personal information up to date and accurate

Pro Builders will keep your personal information as accurate, complete and up-to-date as necessary. By contacting our Privacy Officer, you may update and amend your personal information we have on file to ensure its accuracy and completeness. If there is a disagreement or a discrepancy with regard to an issue of accuracy, this will be noted on your file.

We will protect your personal information

Pro Builders utilizes safeguards designed to protect the confidentiality and security of your personal information. Appropriate safeguards will also be used when we destroy your personal information.

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

Your right to access

Pro Builders supports your right to access personal information that we have collected about you. To make a request for access to your personal information we have on file, please contact our Privacy Officer.

Note that complete access cannot be guaranteed due to certain legal restrictions to your right to access. For example, you will not have access to files that contain information about other individuals or information that is confidential to Pro Builders. If you are denied access, Pro Builders will notify you of the reason and of any recourse available to you. Pro Builders will also endeavour to provide you with the factual information that pertains to you and is contained in those files.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


This privacy policy is subject to change without notice.  If changes are made, we will notify you on this site, and if the changes are widespread or material we will provide an additional notice appropriate under the circumstances.

Privacy commitment

This Privacy Statement is Pro Builders’ Privacy Commitment to you. If you have questions about our Privacy Commitment, please contact our Privacy Officer:

Privacy Officer

Pro Builders Supply Ltd.

301-1516 Fairview Road

Penticton, BC
V2A 6A3

Or by calling 250-490-9557